Breakthrough Pt Marketing Podcast With Chad Madden

f you’re reading this, then the chances are that you’re a physical therapy private practice owner, and you have one burning problem…. You want more ways to market your practice. You want more patients and you want them yesterday. You want more referrals, more direct access patients, and more business from your past customers. If that’s the case, then you’re in for a treat. In this article and the video below you’re going to find out some of the best ideas I’ve found over the years in marketing my practice. Ideas which grew Madden PT 600% in 30 months. The 3 Target Areas There are three “target markets” that you can focus your efforts on to get more patients. These are… Marketing To the General Public Marketing to Past Patients Marketing to Physicians

Today are going to talk about automation. It is a huge buzzword within private practice physical therapy right now and I think that there are some misunderstandings about it and exactly what it can do for us as private practice owners. Quick question, how would you like it if you had 250 people email you and say, “I’m in pain right now.” It would be pretty remarkable, right? That would be a lot of conversations to have. Even if you converted 1 out of every 50, you would at least have 5 patients on your schedule right now just by responding to them and having a positive conversation about what is going on for them. A lot of the times when we are thinking about automation, Facebook marketing, or email marketing, there is this misconception that the software or the program is going to do everything for us. I'm here to tell you that that is dead wrong. Automation simply starts the conversation. However, it is really up to us to put the work in to close those leads: To have an engaging conversation with th

It will mainly be useful to you if you’re looking to sell your business in 2 to 5 years. It can also be something to think about if you’re just “toying” with the idea of selling your private practice. I got in touch with Paul Welk, an attorney over at Tucker and Arnesberg, on what private practice owners should start looking at if they want to exit. He shared with me the following 15 selling points 1. EBIDTA First thing to look at is your EBIDTA. This stands for Earnings Before Interest, Taxes, Depreciation and Amortization. It’s really a fancy way for accountants to describe your profitability. How much profit does your practice make a year? There’s a lot of technical information out there on EBIDTA, and there’s no way to do the topic justice in this article. 2. Multiple The very next thing to think about is a multiple.The concept of a multiple is simple, you can think of it like this: Value of Business = EBIDTA (annual profit) x Multiple. This multiple varies across industries. However in private pra

Does PQRS seem like a major headache to you? Just more paperwork without any bump? Let’s look at it a different way. Here I Go With Another Sales Funnel Example Anytime that we are using direct-response marketing or content marketing and we are attracting people in… there is basically a 6 step process that we want to be thinking about our businesses. Step #1 is Lead Magnet. So this is…you have seen me do this where I’m offering a free video or a book or a free report something like that. Very low value, low time commitment, low ask and they get it for free. That just allows us to have an ongoing conversation with that person. Step #2 is Trip Wire. That is something with a little more commitment. Still something that is low-barrier and inexpensive…like a consultation or whatever. It kind of ramps them up…it gives that person a soft landing into our Core Service, it changes our relationship with time from prospect into buyer. Then #3 is Core Service. That is the 97001, 110, 140 if we are bi

Are you dictating to your staff? Or are you empowering them? The difference can make a huge difference in your work environment. Two Types of Management, Two Radically Different Outcomes Recently I was reading a book, Smarter, Better, Faster by Charles Duhigg. It is an awesome book if you haven’t read it. In it, he talks about 5 different types of management. Two of them our the Authoritarian and the Trust/Empower style. I heard somebody else in the physical therapy space talking about the importance of us to give scripts to our staff. While I agree that it is good for us to be constantly testing what we say to patients and move in the right direction, I think it is a lot more important that we look at the type of management and we decipher that and decide on the type of management that we want to have for long term stability of our private practice. Rather than just handing scripts to our staff. Personally, I don’t want employees that regurgitate everything I say to do. I don’t want robots. I want staf

Why are you in PT? To help patients, provide for your family, maybe something different? Hear How I Learned The Most Valuable Button Of My Career So about 5 years ago, I went to a business event here in Harrisburg. There was a guy who was a syndicated newspaper columnist. His name was Jeffrey Gitomer....He's had 7 different books on the New York Times bestseller list for business and sales including The Little Platinum Book of Cha-Ching, The Little Red Book of Sales. Biggest takeaway? He said we all can can have a voice. It is basically the gold rush of media and now we all have a chance. We are at the dawn of the information age. Just because things are snowballing really, really fast and now we have Twitter, Facebook, LinkedIn and Snapchat... and a lot of different social media platforms. The most important, the most valuable lesson that I got out of that event with Jeffrey Gitomer was this: Hit record. Once I started doing that and I committed to doing that, it changed my life. Here is what I

How effectively are you targeting patient list with promotions? Are you looking to attract more patients while decreasing your ad spend? Let’s find or target the segment of our past patient lists that respond to our mailings and then focus our ad spend on them. Now this is where the Recency principle comes into play: The first and easiest way segment your past patients is based off of how long they’ve been on the list…or how recent of a customer they are A simple exercise is to find out people that respond to your ad and then go back and plot on a timeline and see when those people were patients. What you should find is that the actual respondents to your promotions are typically going to be newer patients. They are more recent on the timeline. If somebody came to you for physical therapy, let’s say it was 10 years ago, they are less likely to respond than somebody who came to you 3 months ago. That is the Recency Principle in action. You can use that. So we can go back and find the cut off point on

Problem: How To Attract Seniors But Not Medicare Solution: A simple, yet effective formula that you can use in your ad to not only attract who you want to attract, but also to repel who you want to repel. Anyways, I got this question from Practice Owner Hina Sheth asking… “We are a cash-based practice that does not take Medicare. From the pics and posts it seems like many of the workshops that are successful are attracting seniors. Any tips to attract patients that are not Medicare?” That’s a really good question…all of us want more patients but we also want patients that can pay us (since some of us don’t accept Medicare) Killer Marketing member Dave Wilderman responded to Hina and said… “Same problem with me, Hina. I did not designate an age range in my first attempt at a newspaper insert. I got 27 responses, 25 of whom were Medicare. So my next ad I just put at the top ‘If you are between the ages of 35 and 64, this workshop will specifically benefit you.’ It goes in the Sunday paper on Easter so we w

The question: How do I attract seniors to my practice for physical therapy? First off, I think this can be a really loaded question, but I am going to break it down for you using a very simple principle that you can use in marketing your private practice going forward. Whether you want Direct Access, Out-of-Network or Cash Pay, whatever that may be relative to seniors, this is how you want to look at it… The first thing that we are going to do is take a look at is something that I’ve blogged about in the past… Dan Kennedy’s triangle of Market-Message-Media Match. We need to define the market, then we need to craft the message to that market. Finally, we need to deliver that message using the correct media for that particular market.