Grow My Clinic Podcast

In this episode of the podcast, we hang out with Peter Birch who is the host of The Talking HealthTech Podcast. Peter gets us up to date with the latest tech innovations in the healthcare space and explains how tech can improve our systems and the experience we provide for our clients.He also gives us some advice on how we can introduce new technologies to our staff and practitioners.SHOW NOTES [0:02:10.7]  Rapid-fire questions: Reading list, who inspires you, childhood aspirations, motto you live by[0:06:16.1]  From wanting to be a lawyer to venturing into the health tech space[0:12:57.9]  What inspired Peter to start The Talking HealthTech Podcast, best episodes from the podcast for first time listeners[0:16:33.7]  Trends in tech and healthcare in Australia[0:20:42.6]  The use of Artificial Intelligence in healthcare, defining AI and different types of AI[0:23:46.7]  How tech can improve client experience[0:25:29.4]  How to introduce new tech to staff and practitioners[0:27:42.0]  Connect with Peter and lis

To all coffee lovers out there (and to all our listeners in general), we’ll be launching a new series called Coffee Time with Ben and Jack. It’s a completely unique show that combines Ben and Jack’s love for coffee and amazing client experience.In this podcast series, Ben and Jack will be talking about client experience and business growth all while drinking the hottest brews in town.If you want to learn more about this new series, check out the full episode!MENTIONSThe TED Talk About “Nothing” (video)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appr

Two of our Clinic Mastery Business Academy coaches, Peter Flynn and Mic Rizk, joins us in this episode to talk about EVA (Episode Visit Average) and PVA (Patient Visit Average), and what these metrics imply about the growth of our clinic and the performance of our practitioners.There’s so much more that we talk about in this episode, so make sure you check it out!SHOW NOTES [0:02:08.9]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:06:54.3]  What PVA is and what it means for your clinic[0:08:10.0]  What is the most important growth metric for you?[0:10:03.9]  The difference between a new grad and an experienced practitioner’s PVA[0:12:04.3]  What a high/low PVA implies and why it’s a good measure of a practitioner’s growth[0:13:30.3]  Implications of a good EVA-poor PVA combination[0:15:46.8]  Implications of a poor EVA-good PVA combination[0:20:33.3]  Is PVA a reflection of client loyalty and referrals?[0:23:22.0]  Difference between EVA and PVA[0:25:14.4] 

This past decade, coaching has become one of the tools that business owners value to help them grow their business and their personal lives. But you might be asking - is coaching right for you? Is it really worth it? And can it truly transform you and your business?In this episode, we chat with Darron Goralsky from More Than Physio to talk about how coaching has helped him in his business journey, and how his life has changed since joining the Business Academy.Check out the entire episode to learn more!SHOW NOTES [0:01:37.7]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:05:40.6]  What inspired Darron to start his own private practice[0:07:51.1]  How Darron started his own clinic[0:09:59.5]  Why Darron specialized in TMJ (temporomandibular joint)[0:17:56.5]  What made Darron consider coaching to help him in his business journey?[0:20:55.3]  The results of coaching to his business and his life[0:26:26.4]  Mindset shifts about leadership that Darron has learned

This week on the podcast, we’ll be chatting with Dominic Sanó, owner of Walk On Podiatry and also a member of the Clinic Mastery Business Academy, and we look into how coaching has impacted his life and how it has helped him in his business journey.Ready for growth? Listen to this episode!SHOW NOTES [0:01:41.1]  Rapid-fire questions: reading/audible list, who inspires you, childhood aspirations, motto you live by[0:05:58.7]  What inspired Dominic to become a podiatrist and start his own private practice[0:11:19.1]  What Dominic went through to become the owner of a multi-site podiatry clinic[0:13:48.5]  The value of creating businesses[0:15:11.4]  Leadership lessons learned and how coaching has helped Dom become a better leader and mentor[0:17:58.4]  How Dom led his team through business changes, especially around systems[0:22:32.1]  How Clinic Mastery's programs and coaching sessions helped Dom and his team[0:24:00.8]  Some statistics on how Dom's clinic has been growing [0:27:57.9]  A day in the l

In this episode, we’re going to be chatting with Hootan Mohseni, Founder of Cliniq Apps. Hootan talks about the value of automation, new trends in healthcare applications, and gets us up to date with the latest Cliniq Apps features that can level up your clinic’s workflow and boost productivity.SHOW NOTES [0:01:15.8]  What Cliniq Apps is[0:02:27.9]  Rapid-fire questions: reading list, who inspires you, childhood aspiration, motto you live by[0:07:18.8]  How Hootan manages his many roles[0:09:31.3]  What you need to know about Cliniq Apps' new features[0:16:32.5]  How Cliniq Apps is providing all your clinic’s automation needs (from patient forms to phone management systems)[0:19:38.7]  Some trends and innovations in healthcare[0:22:56.4]  Check out Cliniq Apps!MENTIONSCliniq Apps (site)Clinic Mastery ‘Cliniq Apps’ Course CONNECT WITH HOOTANLinkedIn If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We a

Jon Hollenberg is the owner of Five By Five, a website design agency dedicated to creating beautiful websites that “show people’s magic to the world.”. He talks about the recent trends in web design this 2020 and what kind of content and web elements best attracts prospect clients to make a booking decision.Ready for growth? Listen to this episode!SHOW NOTES[0:01:10.8]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:05:55.0]  How Jon ended up in the website design industry[0:07:18.3]  Growing a website design agency[0:09:42.5]  What does a good website look like?[0:11:31.9]  Doesn’t great content prevent people from seeing us?[0:12:37.7]  Creating content for the local community[0:13:44.0]  Key design elements that reinforces brand authenticity[0:16:06.7]  How websites help client make a booking decision[0:17:46.2]  Why Jon finally decided to let go of the reigns and hire a CEO[0:20:25.9]  Board of Directors vs. Mentor[0:23:26.0]  Learning to trust your team[0

In this episode, Melanie from Experts On Air is here to give us some advice on how we can start our own podcast show and gives some insights on how podcasting can expand our business opportunities.She also talks about the importance of self-discovery and how knowing ourselves can help us connect with people better.SHOW NOTES[0:01:12.0]  Getting to know Mel[0:02:33.2]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, a motto that you live by[0:06:54.3]  Getting to know yourself and how important it is to establish connections[0:08:47.9]  After some self-discovery tests, how do we go about connecting with other business owners?[0:10:52.8]  Should we think of connections from a B2B perspective or from a person-to-person perspective?[0:12:08.7]  For introverts: advice for making connections/networking[0:14:46.2]  How podcasting can help us connect, two big benefits you get from podcasting[0:17:05.7]  Are there benefits to podcasting for local businesses?[0:20:10.8]  The easiest way to

This week on the podcast, our very own Jack O’Brien talks about the three things you need to put in place to set you up for success and growth this 2020.Listen to the full episode!SHOW NOTES[0:01:41.1]  ASAP as in “As Sustainably As Possible”[0:04:16.7]  First ‘R’: Renewals[0:05:39.9]  Second ‘R’: Retreats[0:06:44.3]  Third ‘R’: RhythmsMENTIONSClinic Mastery Live WorkshopsJack’s Email If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Communication is a very important skill as a health care provider. Great communication skills can help us build rapport with new clients and business partners. On the other hand, poor communication skills may render our prescription ineffective and we risk losing clients and partners.And so in this episode, we’re going to be learning about communication and ways on how to improve it together with our guest, one of Clinic Mastery’s mentors and also the Co-Owner of Physio Fit, Peter Flynn.Check out the full episode! SHOW NOTES[0:03:30.9]  Rapid fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:05:43.2]  Why communication is very important as a health professional and how it affects clinical outcomes[0:11:33.5]  How to become a better communicator[0:15:29.2]  The importance of non-verbal communication skills[0:17:07.1]  Expect to feel ‘fake’[0:19:09.5]  Tangible results of improved communication skills[0:21:48.2]  How Pete trains his admin team and staff on communication,

Physitrack® is one of the most innovative and disruptive healthcare solutions in this era, serving over 30,000 health professionals across 102 countries. It has been proven to “increase home exercise adherence and patient confidence”, which leads to amazing outcomes and changed lives.And in this episode, we’re going to be chatting with the CEO and Co-Founder of Physitrack, Henrik Molin. He shares how Physitrack was conceived and the journey they went through with his Co-Founder, Nathan Skwortsow, to provide a unique tech solution for health professionals that will make prescribing exercises easier and more interactive for their clients.Check out the full episode!SHOW NOTES[0:01:02.2]  What is Physitrack?[0:02:25.7]  Getting to know Henrik and why he’s also known as The Walking UN[0:03:17.1]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:08:47.0]  How Henrik’s love for Math led him to the app development scene[0:13:32.7]  Henrik keeping his day job to fund the

Meredith Scott is a business leader and board member with over 30 years of extensive experience at one of the world’s leading Professional Services firms, Ernst & Young. She left the company in April 2018 and became the CEO of Opportunity International.Opportunity International has one simple goal – to end poverty. And they do this by supporting microfinance organizations in developing countries such as in Indonesia, India, and The Philippines.In this episode, Meredith shares to us some inspiring stories of how microfinancing has empowered underprivileged individuals in developing countries, and how it has helped bring families and communities out of poverty.Check out the full episode!SHOW NOTES[0:01:32.6]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:05:28.5]  Meredith’s journey from being a pre-school teacher to becoming the CEO of Opportunity International[0:12:01.5]  Meredith’s long experience in working with non-profit organizations[0:13:33.1]  Abou

Whether you’re a clinic owner looking to hire fresh talent, or a new graduate looking for exciting job opportunities and experiences, you may have thought about locuming.In this episode, our guest Jack Williams from HealthLink’d, also an avid locum supporter, shares some of the lessons he’s learned on locuming and talks about how it can potentially help your clinic and personal career.Check out the full episode to learn more!SHOW NOTES[0:01:42.7]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by[0:04:42.0]  What inspired Jack to be a physio[0:08:34.9]  Benefits of locuming for new graduates and health professionals[0:11:10.1]  Dealing with burnout as a practitioner and the average lifespan of physiotherapy as a profession[0:12:59.6]  How locuming extends the “lifespan” of physiotherapy[0:13:56.6]  Lessons learned from locuming and how it shapes your perspective as a practitioner[0:15:35.6]  Are locums commercially viable? Are there economic benefits to locums?[0:1

Stephen King, Founder of Strength By Numbers, talks about the concept of data-driven healthcare and how the AxIT System can help you assess more accurately and help your clients get amazing outcomes. He also explains how data can help you improve your services and fees.Ready for growth? Check out the full episode!SHOW NOTES[0:02:16.2]  Rapid-fire questions: reading list, childhood aspiration, mentors, life motto or mantra[0:05:28.0]  About Stephen’s clinic and his company, Strength By Numbers[0:06:48.4]  What a clinician/business owner’s schedule looks like on a monthly basis[0:08:41.6]  About the AxIT System and how it came about[0:12:08.2]  Making data easier to use and understand in a clinical setting[0:13:14.1]  How data accuracy can affect your business[0:14:19.0]  How data helps improve client experience[0:15:51.6]  How can technology improve the ROI of clinics?[0:18:01.2]  Some case studies of the effect of data on business growth[0:19:22.3]  What is “meaningful data”?[0:20:25.9]  Normative and Compara

In this episode, Jasmine Hulls talks about her story, from being an academic underdog to becoming the owner of an award winning physio clinic, the Physio Group South West. She talks about the challenges she had to face in starting her own clinic and why coaching and team building are key factors in moving your business forward.Check out the full episode!SHOW NOTES[0:01:38.8]  About Physio Group South West[0:02:52.4]  Rapid-fire questions: reading list, who inspires her, childhood inspiration, motto she lives by[0:06:56.3]  How Jasmine got into physio[0:09:10.0]  Why Jasmine doesn’t want to work in a private practice[0:13:01.3]  Overcoming insecurities and being more open to challenges[0:14:15.2]  Challenges and rewards of being a clinic owner and why she eventually decided to own a clinic[0:20:02.4]  Physio Group South West (and beyond)[0:24:09.6]  How Clinic Mastery changed Jasmine’s life[0:29:13.7]  Tangible impacts of coaching[0:31:16.0]  Team activities that increase team morale[0:33:30.7]  The cost of sk

In this episode, we have a personal, coffee table conversation with Tristan White about how he deals with the challenges he faces in his business and family life. He shares about how he keeps team morale high, how he encourages himself and his team when things don’t go as planned, and the small acts or routines he does to keep himself on top of his many roles as a business owner, team leader, and family man.SHOW NOTES[0:02:52.2]  Who inspires you and what impact have they made in your life?[0:05:35.7]  How Tristan applies the principle of ‘Think Big, Act Small’ in real life[0:10:41.0]  Tips on prioritizing tasks and goals[0:12:30.8]  How Tristan manages his inbox[0:14:55.3]  How to be the best leader for your executive team[0:16:48.9]  Small things that move the vision forward[0:18:39.7]  Certain triggers and desk reminders that keeps Tristan motivated[0:22:19.5]  About separating/blending work life and family life[0:24:44.8]  How to deal with conflict and confrontation at work[0:28:02.6]  Ways to keep the te

In this episode, Jade Green talks about her journey to discovering her true passion and shares some insights on leading as a woman in the workplace.Jade Green is the Founder of Business:Engineered, and helps entrepreneurs, business owners, coaches, consultants and speakers to become visible leaders in their industry and reverse engineer all aspects of their lives to ensure that they are not only building a successful business that they love, but also living the life of their dreams.SHOW NOTES[0:01:07.3]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, life motto[0:05:41.0]  Jade’s experiences selling makeup and becoming a recruiter[0:09:26.7]  How Jade become a recruiter[0:11:21.8]  Jade’s journey to MindValley[0:14:42.9]  How Jade discovered her true passion[0:20:02.0]  Being a woman in a leadership position and what it means to be a woman with a strong masculine energy[0:25:22.3]  Connect with JadeMENTIONS12 Week Year by Brian Moran (book)What I Know For Sure by Oprah Winfrey (b

In this episode, Jack talks about one of the seven key elements to clinic mastery, and that is personal mastery. Jack shares his morning and evening rituals, and talks about how putting certain routines or rituals contributes to your own journey to clinic mastery.QUOTES“What happens in the personal domain dictates what happens in your external domain.” If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Robert Sztar is a Pharmacist and the Founder of Scripts For You, a pharmacy that puts client engagement at the forefront of their services and which uses new technologies to enhance their clients’ experience.In this episode, Robert talks about how investing in new tech actually affects your branding and how it can improve client experience and set your business up for growth.SHOW NOTES[0:01:44.4]  Getting to know Robert Sztar[0:02:20.9]  Rapid-fire questions: reading/audible list, who inspire you, childhood aspirations, life motto[0:06:27.8]  How Robert found his love for Pharmacy and how he started his own practice[0:09:43.4]  How to step out and just push through with your plans[0:11:09.9]  Technologies that enhances client experience in pharmacies[0:14:30.4]  How Robert and his team created a more personal experience for their clients[0:15:54.2]  The role of technologies in creating better client engagement[0:18:28.4]  What clients think about the improved client engagement[0:20:34.6]  How new tech and sys

Sarah Moore from Eleven Media Lights joins us on this episode to talk about how you can use social media to elevate your business, reinforce your brand to your audience, and gain more clients. She also gives some tips on how to create video content, how to gain more followers, and what social media platforms you should use for your business.Check out the full episode!SHOW NOTES[0:01:06.4]  Connect with Sarah[0:01:44.0]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, life motto[0:04:19.3]  The story behind Eleven Lights Media and how Sarah got into the media industry[0:09:50.4]  Creating content that elevates your business[0:12:05.1]  Common mistakes that people make when it comes to content creation[0:14:15.0]  Putting your brand into your content[0:17:31.3]  Sarah’s favorite online social platforms[0:20:06.9]  Why Sarah loves Instagram[0:22:43.0]  How to gain followers organically[0:27:19.5]  Tips for creating video content[0:30:00.9]  Get to know more about Sarah and her workQU