Spapreneur Podcast

On today’s podcast, we have a special co-host again because Sessy is in France! Ly’ric Barnes our actual Spa Director from DeStress Express is on the show today. He’s a Spapreneur favorite for a reason, he’s the one who is responsible for keeping the lights on and making sure Sessy isn’t too crazy. If you’ve ever wanted to know what it’s really like to be a spa director on a very busy day spa this is the episode for you. Topics Mentioned How our front desk team operates All the client groups a spa director faces The biggest change for Ly’ric in the role of spa director Dealing with Sessy fully When Ramona rolls in the spa The social media voice Why being vulnerable made Ly’ric strong Listening with your heart Why it takes a while to train a front desk person Pet peeves about massage therapists DeStress Massage Therapists are spoiled Breakdown a person as a gay man The division at DeStress Resources Mentioned DeStress Express Slack

On today’s episode, we welcome our first guest EVER! Rebecca Brumfield from Badass Bodyworkers is Ramona’s co-host today and she brings the heat! Rebecca is amazing when it comes to marketing ideas and kick the butts of massage therapists who need some good inspiration. Rebecca has one of the largest Facebook Communities in the world for female bodyworkers. She is someone to learn and spend time from - seriously y’all she’s the real deal. Today we’re talking all about the blocks people put on themselves that limit their success. Rebecca brings value bomb after value bomb. Topics Covered Spapreneurs and Badass Bodyworkers are Peers Self-employment mindset and business owner mindset Everything is different when you’re thinking like a business owner vs self-employment Limited beliefs that trap You can bring a horse to water but sometimes they’re a fucking donkey Money blocks are easy Being brave enough to fail Groupon is terrible - this should be a duh When you make a daily deal you do a

On today’s episode of the Spapreneur Podcast Ramona and Lynn are talking about offering discounts to special interest groups. We love all our servicemen, teachers (Ramona is married to one), and other first responders, but if you offer it to them then where do you stop? We dive into the group discount programs, should you do that? Don’t let special interest groups tell you how to run your business. As always support the Spapreneur Podcast by leaving a review on your favorite podcast app and subscribe Topics Covered Did you know Sessy is going to France Where do you cut off the discounts? Sessy’s horror story about Veteran’s Day Ramona uses her sociology background to break it down Examples of ways we choose to give a special discount How do you want to honor the people and lifting them up Ramona wants a She Shed Find the causes that truly matter to you and your clients Just because there is a date on a calendar doesn’t mean you have to give a discount Do not let special interest

On today’s episode, we’re talking about a question directly from our Spapreneur Podcast Fans Community on Facebook. This time of year we start getting rolling towards the holiday season and a lot of you are thinking about using ads as part of your plan. Are paid ads worth it? The Spapreneurs are discussing that today.   Have you had a chance to review the podcast yet? It’s super easy. Just head to Apple Podcast and leave a review. It takes less than a minute! Resource Mentioned Man-Eating Tree  Bamboo Fusion Class The Oyster Pointer  

On today’s episode, we talk about what happens when you outgrow your mentors or they actually cause new problems within your business? Lynn is dealing with a situation in her own business that will hopefully help you as you’re growing your own team. You need to surround yourself with peers who are a step ahead which means you might outgrow your mentors. Topics Covered Lynn has an anxiety attack Feeling disconnected from clients Why Ramona is closing the Facebook Group How we make our business decisions and real reasons Mentorship Teams outliving their usefulness Reestablishing boundaries Creating a partnership Know where you need to find mentorship When your mentors become your peers Don’t react emotionally Lynn loses a boundary with a client Stop throwing shit in random groups When you don’t know say nothing Resources mentioned Spapreneur Facebook Group Spapreneur Community Michelle Pippin - Women Who Wow 

On today’s episode, we’re talking about relationships and your business. You are the monarch of your business but your spouse might need to have a say in your business. How do you manage your marriage while trying to grow a business? More importantly, how do you turn it off when you get home? The people who truly love you will want to support you to create ways that they can support you. Topics Covered We love being married Control Freaks Run in the Family Disagreements within your marriage and business The mentorship team is not for emotional issues It is easier to start a business as a single person Know where your spouse is in terms of employee vs owner mindset They want to fix it, you want to vent You have to mentally shut the business brain down A business is like having a new baby Don’t set up your loved ones to fail What happens when you are thriving but your spouse isn’t? Friends do the same thing Use your spouse’s strengths Treat your family time as appointments

On today’s episode, we’re talking about the language we use in our business. You can’t be wishy-washy when it comes to wanting something from clients. You don’t want to sell to your clients, but your clients have needs. When you have the knowledge to provide them relief, why would you be so selfish to not give them what the client needs? Topics Covered Real life example of advice from the podcast   When you do something long enough it becomes a habit People come to you to feel better It’s an ethical violation when you don’t invite the client back to see you Don’t make up a problem The steps for rebooking The mommy tone BE firm Fight Imposter Syndrome Make your bed Know you know your shit - don’t be afraid to show that off Give your clients permission Resources Mentioned Profit First The 1 Email We Use to Fill Our Appointment Book How to deal with imposter syndrome (podcast episode 61)

On this episode, we’re talking about making changes in your business. There are times when you need to set back, but there are times where you need a clear forward direction. Change can sometimes be uncomfortable but if you don’t adapt your business will die. Topics Covered Your body is made by God and Dr. Blanchard Real family confessions If you’re not moving forward you’re dying When not to make changes Don’t wait for an arbitrary number The clients will complain about anything People don’t want to math Stop explaining why your prices are changing Every no will lead to a yes You have to sell Hire someone who has the strength You never have to haggle your prices Prices are the only changes When your staff can’t handle change Be a monarch Serve the people first, the money will come When you’re moving Premiere pricing Do not spin your client's money for them Meet the clients need first Resources mentioned You want your nails done  Spapreneur

On this episode, we talk about how to overcome and deal with imposter syndrome. Imposter syndrome is a real thing in business - but it often takes too long to recognize that you're not an imposter but a real deal business owner. Claiming the area as an expert is one of the most incredible things you can do in your business. It's time to get your big girl panties on and own your business. Topics Covered Don't drink and take Xanax When Sessy felt like an Imposter "I don't feel like an expert" You're a business owner - really Comparing yourself to people who are "worthy" Claiming your business Stop apologizing when you make a decision Courtesy versus justifying Be your own pimp Commanding Voices Find your Ramona Find your strength and work within that Starting with the right foundation Outside circumstances can't affect your business You are worthy of this success No is a complete sentence Build your tribe Resources Mentioned Spapreneur Facebook Group Barbie Apology Video

  On today’s episode, we’re going over how to put together a spa menu. For some reason, this is one of the TOP questions in the spa Facebook groups, but putting together packages and spa menus that are client friendly are critical for increasing sales for you. Topics Covered Sessy shows her age No one has names anymore Update on Holmer, Maggie’s widower This is the perfect time to redo a spa menu What else you got The Flow of the Client Can you create a private place for your client Invest in the fluffiest robes you can Pricing of the services and compatible services There is no reason to discount anything Be willing to be flexible in the package Convert the gift certificate to cash Remember who the spa menu is for - not you Resources Mentioned   Consumer Reports Medical Bulletin Eco-fin Pedicure Bowl  Holiday Challenge Spapreneur Community  

On today's episode, Sessy and Ramona are renewed and ready for a hot topic - politics. You wouldn't think that politics would matter in our profession but it does if you're a small business owner. Rules and regulations from local and state governments effect and organizations like the AMTA, schools, and even conventions have a lot of say. Topics Covered Basic Grown Up Drama Club AMTA's role in your business Paying attention who is in office The politicians support what is brought to them Learn from tattoo places At the very least be a paid dues member Don't let the mother hen control Fewer massage students are graduating Stop bitching about how little you get paid Set up your own group with your peers The attitude of the old guard World Massage Festival needs to step up their game People who use Groupon are loyal to Groupon Why AMTA should work with Pizza Hut of Massage Side note my husband would like to know that he is not a democrat Action Items Resources Mentioned Mobil

On today’s podcast, we’re talking about the big thing that’s coming up - Holiday Season. Gift certificates and money, oh my! Now is the time to get ready to prep for the busiest season for getting money. Don’t wait.  Planning now will save you time and help you make more money. Topics Covered The Holiday Season is Coming 645 Sale - Guess what we actually did it for Labor Day The first step for Holiday Prep You can’t discount like the big retailers Set a hard number goal for the Holiday Season Set up a team meeting Decide to close for Black Friday or stay open Why you don’t want to close after Christmas Day Pick a charity Start the energy early Resources Mentioned Links to our Holiday Pinterest boards Holiday Challenge Sign Up Now!  Badass Bodyworkers Spapreneur Community Facebook Community

On this episode, we talk about getting refocused back into your business. Sometimes after summer or distractions of life, you need to re-sharpen the brain and get laser focus on the business.  When you get a little bit lost how do you get back on the path to success? We’re going over all of these on this episode. Topics Covered First episode after the Wedding! Don’t judge Sessy for listening to Harry Potter Books all Americans should read according to Ramona Season of Distraction Recognize it’s time to refocus How systems and processes help with refocusing Getting mentorship Praise correction praise Putting boundaries up at work Do a serious audit of what you need to do Are you procrastinating or avoiding Give yourself the gold stars you deserve Take the lessons that you can learn from your season of distraction The other new year Be honest with yourself Working in your business vs working on your business Resource Mentioned Audible Trial Bees Knees Branding

On this episode, it’s almost pumpkin spice season! Seriously what are you going to do to get ready for Fall Marketing! This is a great time to look at new modalities, new skin care products and treatments to add. What are you going to serve to clients? Seriously say hello to Autumn y’all with profits and remember planting these seeds will lead to a great Holiday harvest! Topics Covered Fall is coming Looking at our menu what’s going to be new Ramona has been seeing her aesthetician every two weeks What Sessy is going to do September do back to relaxation deals Back to school is a fresh start Is it time to refresh the treatment rooms What is Sessy not doing this Fall An open house is a great opportunity Pick a charity to focus on   Seasonal Rack Card Think about seasonal advertising Make people aware you’re still there Get out in the community Get your asses some shirts Get quality shirts Order your retail supplies now Plan it now Resources Mentioned Vist

On this episode, it’s back to school time for many of the tiny humans in your life, but many people are starting massage or skin care school which is amazing. But, why aren’t certain subjects not covered that are needed for a successful business? Today we’re talking about what things should be covered in spa school. If you like the podcast please consider leaving an honest review. To review on Apple Podcast please click here to review on Google Podcast click here. Topics Covered Sessy has an evil doppelganger How do they breathe? What they really talk about during massage school - lots of tucking They didn’t teach any of this in school The worst extern ever How to get a good job from a day spa Not being bold enough to say “you’re not cut out for this” Body issues, bolsters, and hands from the body - oh my “OMG I have to touch a butt!” What do you do when a client farts? The five basic oils Stinky breath issues If you notice something weird on their back Basic business pra

On this week’s episode, we cover a very personal situation with clients, when a client faces death. When you’re in this business long enough you will deal with clients facing death themselves or within their circle. How you can support the client and the client’s family during this time will matter. We give our own perspective on this issue. What are the boundaries and the ethics you need to handle this situation? Topics Covered Life moves too fast Maggie is in the hospital Sometimes no matter what you do, you can’t give relief Don’t be afraid to say the word death Remember what is beyond your scope How are you doing today Don’t pretend your emotions aren’t involved Rally the troops during the event Rally the troops after Dealing with death and your staff Know your scope Know when you can’t fix it anymore Today is important Resources Mentioned Modern Love - Revenge of the Friend  Spapreneur Live - Limited Tickets Available Spapreneur Facebook Community Spapreneur Com

On today’s episode, we talking about how to do balance work and real life. Sometimes it feels like a seesaw when it comes to trying to be successful in business and in life. What do you need to do to find rest in both? You can’t be 100% focus on your business all the time. If you can be present for your staff and clients take that break. Everyone has only 24 hours a day, it’s up to you to decide what to do with it. Topics Covered Addison will always eat sushi with you The kids being home is distracting Re-Sharpen the Saw - Your BIG Rocks One blackberry martini knocked Sessy out Look at the schedule and block yourself out When Ramona had to pick mom over her business Don’t be afraid to adjust your schedule to fit your family’s needs When you’re in major crisis let your clients know Stop trying to be Wonder Woman - ask and receive help It takes a Village in all aspects of life Don’t allow the clients to abuse you or the staff Exercise to let go over anxiety EFT Even success bring

On this episode of the podcast we’re talking about a hot topic directly from our Spapreneur Community - how to fire a client! It all depends on the situation really. Sometimes it means you have to have a difficult discussion.  Having the skills to handle this particular situation is when you know you’ve become an amazing owner. Topics Covered Is now the time to fire the client? The clients suck the air out of the room Build into the time if they are late but you love them - and charge them for it When the client causes so much drama Don’t justify yourself when enforcing your policies Your clients think in terms of 9-5 Become unavailable and remain unavailable Make your clients behave throughout the business It’s okay to fire the clients over the phone or through email Recharge yourself Resource Mentioned The Pumpkin Plan Michelle Snelling - Protect Oil

On today’s episode of the Spapreneur Podcast, we talk about motivating employees and independent contractors in your business. Sometimes you have to accept the fact the people you partner within your business will not do it exactly the way you will. Building a team around you that is motivated and ready to work can be the hardest aspect of running any business. We’re going to go over how to motivate and build your team to success. This episode is jammed packed with great tips on coaching. Topics Covered Sessy is cleaning Ramona reminds Sessy she might have unrealistic expectations Employees we can control within the law, Independent contractors you can’t Find people who balance you out but have the same core values Take students and take them up based on the potential Create mentor teams - empower your more experienced workers Accept they will think like a worker bee Find out what they’re goals are in their career Decide if they are control or ego driven Let your spa professionals b

On today's episode, we're at 50 episodes! Episode 050 is all about you, questions directly from you about how we run our business as a family without drama (spoiler alert oh there was so much drama) to Lynn's favorite wine. This episode is all about who we are as business owners and women. Topics Mentioned How did the name Sessy came to be? How to the two of us remain business owners and still family? What's our favorite skincare line? What is Sessy's favorite wine? How much money do we really make from our business? How did Ramona progress from being a massage therapist to business focus woman? How did Sessy get clients get off her table and onto another therapist's table? How can I go big and go home when launching my business? What is our day spa really like? Resources Mentioned Spapreneur Podcast Facebook Group Zo Medical Eminence Skin Care PCA Skin Care Andalou Naturals Jane Iredale Make Up Revlon ColorStay Overtime Lipstick Yes to Cucumbers Eye Make Up Remover Pads