Grow My Clinic Podcast

This week, we have one of our Admin Mastery mentors on the podcast, Brigid Linden, to talk about hiring and recruiting people into your admin team. She shares her hiring process and some tips to help you identify the right person for your team, and also talks about the lessons she’s learned in leading and managing her admin team.QUOTES FROM THIS EPISODE“We definitely recruit largely on culture and character. I make it known in our job advertisements that we’re not necessarily looking for people with experience.”MENTIONSGrow My Clinic online courseAmy Cuddy TED TalkGoogle DriveAsanaRadical Candor by Kim Malone Scott (book)Nunawading Soft Tissue Therapies and PodiatrySHOW NOTES[0:01:08.8]  Getting to know Brigid Linden[0:03:45.8]  Brigid’s role in the clinic[0:04:32.5]  Standards for hiring new admin team members[0:06:06.5]  How to know if the person’s a good fit for your admin team[0:07:55.7]  Lessons learned from refining the recruitment process[0:09:21.3]  Encouraging the admin team to embrace training and s

Happy new year to everyone!For our kickstarter episode, we are going to guide you through the essential steps in on-boarding a new team member into the clinic and how you, as a business owner, can help them in their professional and personal journey.QUOTES FROM THIS EPISODE“You’ve invested some money, some time and some emotional energy in acquiring or attracting new practitioners to join your team, to help serve the demands of your client. It’s in your best interest, and their best interest, that you get off to an excellent start.”MENTIONSGrow My Clinic online courseThe Wheel of LifeClinic Mastery Business AcademySHOW NOTES[0:01:28.9]  Probation period for new practitioners[0:02:40.3]  How to make new practitioners comfortable with your systems and culture[0:04:05.7]  Mentoring[0:05:17.2]  How you can help in the new practitioner’s journey to personal and professional growth[0:06:11.9]  Wheel of Life Assessment for personal growthIf you like this episode of the Grow My Clinic podcast, please don't forge

This week, we sit down with Hagen Dittmer to talk about Cliniconnect and how their add-on apps can help you maximize your Cliniko experience. We also talk about data migration, the benefits of using cloud services and the various opportunities with practice management software.If you’re already using a practice management software or still in the process of making that transition, this episode will help you out.QUOTES FROM THIS EPISODE“When you’re considering a practice management software, find one that does what it does really well and don’t have unrealistic expectations of one software to be the magic bullet. Find something that has the capacity to build out a full stack of what might suit your clinic.”MENTIONSGrow My Clinic online courseCliniconnectClinikoSHOW NOTES[0:00:51.1]  What is Cliniconnect?[0:04:52.8]  Opportunities with practice management software[0:08:38.5]  Reasons to switch from one PMS to another[0:11:20.5]  Investments for your PMS[0:12:09.5]  Why it’s a good idea to invest in cloud system

This week, we are chatting with one of our admin mastery mentors and co-owner of PhysioWest, Rebecca Clare. Rebecca will be sharing to us her knowledge in leading an excellent admin team, how trainings can help your admin team improve their services and their overall personal growth, how to make your admin team part of the overall client experience, and her journey from being a receptionist to becoming the co-owner of PhysioWest.If you want to know more about leading your admin team and helping them reach their full potential, make sure to check this one out!QUOTES FROM THIS EPISODE“Just because we’re hiring someone for an admin clinical role, it doesn’t mean we need someone with admin experience. We can hire someone with legal experience or barista experience - whatever that might be - it can add a massive impact to the clinic.”MENTIONSGrow My Clinic online coursePhysioWestAdmin Mastery ProgramsClinic Mastery TeamSHOW NOTES[0:01:38.5]  Rebecca’s background and story[0:03:34.6]  Rebecca’s journey from being a

Peter Flynn from Physio Fit is our guest today and we’re going to be talking about how they have expanded their clinic to serve over 1,000 patients a month. He also gives us some tips on how to leverage videos, Facebook marketing and audience re-targeting to gain more clients for your clinic.Make sure to check it out!QUOTES FROM THIS EPISODE“With marketing, we can look at all the different avenues and how we can systemize those and play it to your strengths.”“When you give your best stuff away, it’s not that people are going to take your advice and do it. What it is is that you give your best stuff away as a reflection of how generous you are and you build your trust and credibility, so that when people need help, they probably won’t do what you’ve told them to do on your video; they’re going to come to your clinic and pay a premium for your advice because you have proven your authority and expertise in the space.”“63% of Facebook videos are watched with the audio on mute while someone is on the toilet.”“You

Justin Smith from Hunter Podiatry is our podcast guest this week, and he’s going to share to us some pearls of wisdom about building habits to create a healthy mindset that is ready for the day and ready to deal with the emotional rollercoaster of being a clinician and a business owner. QUOTES FROM THIS EPISODE“As clinicians, there’s just so much emotional labor that goes with that, and we can’t help but be sometimes reactive.”MENTIONSGrow My Clinic online courseHigh Performance Habits by Brandon Bruchard (book)5-Minute JournalSHOW NOTES[0:01:20.5]  Justin’s exercise habit[0:02:34.5]  Justin’s story, life principles and daily mantra[0:07:25.3]  Benefits of meditating on positive words[0:08:58.8]  The habit of journaling[0:10:32.8]  How Justin deals with the emotional burden of being a clinicianIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episod

We have a short story for you this week and it’s about Ben’s experience at The Loose Caboose Cafe. They did a simple gesture which made all the difference for their customers’ overall experience at their cafe.Curious about the one percenter they did to make their service extra special? Go check out the full episode!MENTIONSGrow My Clinic online courseWhat’s one thing you could do to change the experience of your client or team member? How can you make them feel important and valued? Reach out to us with your answers at jack@clinicmastery.com or ben@clinicmastery.com, and we’ll make sure to digest those ideas and get back to you. We’re excited to hear from you!If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/gro

In this episode of the Grow My Clinic podcast, Yianni Serpanos from Coreplus talks about the opportunities and challenges in digital healthcare that face clinic owners in the Australian environment. He also gives us an introduction into what Coreplus is, their services and how telehealth can improve overall client experiences.Check out the full episode!QUOTES FROM THIS EPISODE“Digital health in Australia has a very specific definition; it’s about the clinically safe, secure and private way to share healthcare information about a client between healthcare practitioners.”“I think it’s a must-have for a modern health practice to be interconnected and interoperable with other healthcare providers.”“It’s off the back of healthy relationships that those referrals will flow.”“87% of presentations to a GP that would otherwise be a referral opportunity for a physical therapist were not being referred. That shows you that there’s pent up demand out there that’s not finding its way through.”“We [at Coreplus] are very fo

In this episode of the Grow My Clinic podcast, Jack and Ben talks about the recent Clinic Mastery team retreat, the exercises that happened during the retreat and the lessons they’ve learned about vulnerability and trust.To learn more about the topic, give this podcast a listen!QUOTES FROM THIS EPISODE“The foundational function of a team is trust. If you don’t have vulnerability-based trust, it is impossible to have healthy discussions and robust conflicts that result in commitment to outcomes.”MENTIONSGrow My Clinic online courseThe Advantage by Pat Lencioni (book)SHOW NOTES[0:01:22.1]  Clinic Mastery vulnerability exercise[0:02:47.1]  Hero Hardship Highlight[0:03:38.0]  Discussing each other’s strengths and weaknesses[0:07:49.8]  Ben’s takeaway from the experience[0:11:34.9]  Jack’s takeaway from the experienceHere at Clinic Mastery, we are looking forward to helping more people with the content that we put out.  And so if you have some questions, feedback, or any ideas for future episodes, you can reach ou

Nerida Bint from Lissome Gym joins us this week to share about how they were able to create a strong community in their gym and create amazing experiences for their clients.QUOTES FROM THIS EPISODE“If you build a good reputation and you build really good relationships with other businesses around you, I think you can succeed. And if you genuinely love what you’re doing, I think you will succeed.”“The worst thing that you can have in your business is people that are incompetent.”“I think, well how can I make it so that my business is so good and I look up to them so well, and I create such an amazing experience for them working at Lissome that they would never leave. That then creates this whole elements of not only the members really enjoying training there, but my coaches, they love what they do, and I love that.”MENTIONSGrow My Clinic online courseLissome Gym (site)Lissome (FB)Lissome (IG)Nerida Bint (IG)SHOW NOTES[0:01:12.0]  How Nerida got involved with health and fitness[0:04:52.0]  Being a coach versus

To all our listeners, we just want to thank you for sharing your earbuds with us every week! We’re getting tons of feedback from reviews and ratings on iTunes and Stitcher, and now, you can also listen to us through Google Home, Alexa and Spotify!We really love sharing our insights and guests, and if you want to get in touch, maybe you have a couple of suggestions and comments about our show, you can reach out to us at jack@clinicmastery.com with the subject line “Podcast Help”, and Jack will personally make sure to get back to your message.You may also want to visit our Clinic Mastery Business Academy if you want to learn more about growing your clinic business.If you like this episode of the Grow My Clinic podcast,please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/g

Simon Ashley joins us this week on the podcast to talk about what life is like as an owner of an integrated health care center, Atune, and how he manages his life as a practitioner and business owner. He also shares some amazing insights about leadership, managing a multidisciplinary team and handling conflicts within their organization.QUOTES FROM THIS EPISODE“Having that clear vision is very important because it helps determine who’s going to be on [your] bus. Because if they don’t line up about what it is that we are doing, if they don’t get it, then they’re not generally interested.”“When it comes to employing GPs, it’s about having something unique that they’re after that they can’t get anywhere else, and having something that’s bigger than them that they want to be a part of.”“One of the things that’s really important for people to understand is that in an integrated setting, you need to have a leader. You need to have someone who is able to coordinate or lead each area, and that’s important.”“If you do

In this episode, Ben walks us through the process of time blocking, its benefits and how to implement it to make sure you get the high value stuff done.QUOTES FROM THIS EPISODE“One hour of inspired time is greater than six hours of uninspired time.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:04:28.0]  Increasing your capacity[0:06:03.8]  Structuring your time and doing the high value stuffIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

It’s story time again this week with Ben Lynch, and he shares his wonderful experience with R.M. Williams’ customer service personnel, which you may want to implement in your own clinic as well.QUOTES FROM THIS EPISODE“There is some merit to the way you talk to people in person or on the phone that is focused, genuine, present, and it’s there to help the person navigate through their challenge and lead them to a solution.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:19.7]  Ben’s experience with R.M. Williams’ customer service personnel[0:09:32.4]  Ben’s challenge to listenersIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7

This week on the podcast, we are going to talk about why we need systems in our clinic and how to implement them.QUOTES FROM THIS EPISODE“A good system beats a great person.”“If you can systemize and document... you can hand it over with the right accountability.”MENTIONSGrow My Clinic online courseClinic Mastery Business AcademySHOW NOTES[0:00:47.2]  Why systems #1: A good system beats a great person[0:01:16.5]  Why systems #2: Systems can be outworked regardless of who’s there[0:01:40.2]  Why systems #3: If the team changes - someone leaves, someone’s sick, etc. - the systems stay the same[0:02:11.2]  Why systems #4: Systems allow you to work on your business, not in it[0:03:18.5]  Why systems #5: Increased level of service delivery[0:03:53.0]  Why systems #6: Systems are the formation of new habits[0:04:21.0]  Why systems #7: Systems free us to think about the next opportunity[0:05:50.7]  Action stepIf you need help creating systems and/or making systems work, you can reach out to us and join us in our Bus

This week, we are going to talk about the importance of highlighting your wins with your team.MENTIONSGrow My Clinic online courseSHOW NOTES[0:03:11.0]  Having a channel for celebrations/wins[0:04:26.1]  Using core values as the filter through which you celebrate winsIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

This week, Ben is going to help you get started with creating systems for your clinic.If you don't have systems set up yet, or maybe you're having a hard time setting them up, this episode will surely help you through the process.QUOTES FROM THIS EPISODE“Quality systems are needed in your business to reduce the reliance of the business on you, the owner.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:31.7]  Why we need systems in our clinic[0:01:07.9]  Creating systems #1. Know the outcome[0:01:32.2]  Creating systems #2. Identify the resources to be used[0:01:59.6]  Creating systems #3. Identify the person who is responsible[0:02:34.4]  Creating systems #4. Outline every single step[0:03:14.1]  Creating systems #5. Tracking and accountability[0:05:23.1]  How to get started with creating systemsIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you f

In this episode, Ben talks about the three key drivers to growing your business inspired by the mentor of mentors, Jay Abraham, and applies it in the healthcare context.QUOTES FROM THIS EPISODE“The more you add value to your patients, the more you receive value.”MENTIONSGrow My Clinic online courseSHOW NOTES[0:01:27.3]  The three key drivers by Jay Abraham[0:02:21.5]  Applying Jay’s three key drivers in the healthcare world[0:03:42.8]  Key driver #1: Help more people[0:05:19.4]  Key driver #2: Help more often[0:07:56.9]  Key driver #3: Add more valueIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube

In this episode, Ben talks about how to improve your client experience with a simple gesture - using both of your hands. It’s a premium often employed by companies to make their clients feel extra special.MENTIONSGrow My Clinic online courseSHOW NOTES[0:00:36.8]  The Singaporean’s hospitality[0:04:01.0]  The use of two hands[0:07:09.6]  Benefits of using two handsIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Founder and best-selling author Joseph Pine joins us this week to talk about new ways of adding value to your economic offerings. He teaches businesses how to grasp the nature of the emerging Experience Economy and envision their role in it - whether it be staging experiences, guiding transformations, or mass customization.QUOTES FROM THIS EPISODE“The progression of economic value basically talks about what has happened to create economic value over the millennium in which we had business.”“Experiences are a distinct economic offering.”“Doctors must be actors. In addition to demonstrating clinical acuity, the physician is expected to assume a role depending upon the particular situation, the particular patient.”“You use the experiences to guide your customers to change, to help them achieve their aspirations.”MENTIONSGrow My Clinic online courseStrategic HorizonsBOOKS BY JOSEPH PINE AND JIM GILMOREThe Experience Economy: Where Work Is Theater & Every Business a StageMass Customization: The New Frontier in