Sinopsis
Podcasts from the Clinic Mastery team that will help you deliver amazing client experiences to grow your clinic. Build a health clinic that creates amazing experiences and outcomes for your clients, and gives you the skills and freedom as a business owner.
Episodios
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100 - Thoughts on Profit First and The Barefoot Investor (with Andy Wang)
03/04/2019 Duración: 27minThe Wellness Accountant, Andy Wang, shares his thoughts on two of the most prominent books at the moment about personal finance and investing: Profit First and The Barefoot Investor.We discuss the principles in these books, how business owners can apply it in managing their finances, and some common mistakes in managing your finances.Check out the full episode!QUOTES“For a business owner, your income is scalable - it can fluctuate up and down.”“Systems and cash flow matter in understanding your money.”MENTIONSProfit First by Mike Michalowicz (book)The Barefoot Investor by Scott Pape (book)CONNECT WITH ANDYEmailSHOW NOTES[0:01:15.4] Catching up with Andy[0:02:13.7] Andy’s take on The Barefoot Investor[0:05:00.5] Difference between a wage earner and a business owner[0:07:19.7] Having systems around money[0:08:50.3] Andy’s take on Profit First[0:11:29.4] Profit First principles for money management[0:14:10.3] Common mistakes in money management and how to correct them[0:16:08.8] Where Profit First went w
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099 - Simplifying Clinic Transactions with Lyfe
25/03/2019 Duración: 13minWe have Dallas Mayne on the podcast this week, and he is the co-founder and CEO of Lyfe, a practice management software that empowers health & wellness providers in their business with easy to use online bookings, intelligent appointment reminders and one-click payments with private and public health rebates.With Lyfe, you can now run your practice from your mobile phone and make your life easier.Dallas is also an entrepreneur who has successfully grown businesses ranging from oil and gas to more recently SaaS and Fintech.MENTIONSLyfe (site)SHOW NOTES[0:01:00.5] Getting to know Dallas[0:01:53.1] What is Lyfe?[0:04:18.6] Lyfe’s special features and how it can help clinic owners[0:06:02.7] Easier payment features (compared to other PMS)[0:07:43.9] Integrations and Medicare Rebates[0:08:40.9] Appointment notes, body charts, and other features of Lyfe that can make clinic life easier[0:11:11.4] Know more about LyfeLyfe makes online bookingsand payments seamless!Lyfe brings together everything required
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098 - Young and Successful: Jordan Walsh on Scaling Businesses Successfully
20/03/2019 Duración: 42minThis week on the podcast, we chat with Jordan Walsh, founder of Adelaide Green Clean and Iconic Growth. Jordan started getting cleaning contracts while he was in finishing his law degree, and eventually turned it into a multi-million dollar business when he was very young. He won Telstra Business of the Year in 2016 with Adelaide Green Clean, and has since left to start Iconic Growth, which is a business consulting firm for high level entrepreneursIn this episode, we talk about the key factors needed to accelerate the growth of a business, and how Jordan coaches different types of business owners. We aso dive into the key principles to scaling a business, managing multiple businesses, stress management tips and the importance of taking action on the opportunities in front of you.Make sure to listen to the full episode!QUOTES FROM THIS EPISODE“I believe a business comes down to how dynamic the founder of that business is. They have to be someone who can relate to all types of people.”“When you meet with someon
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097 - Systems, Structure and Marketing for Niche Markets with Melanie McGrice
14/03/2019 Duración: 34minMelanie McGrice is an Advanced Accredited Practising Dietitian, one of the few dietitians in Australia to achieve that status. Her success has made her an in-demand practitioner, author, conference speaker, and researcher who is eager to share what she knows with her clients and her peers. She is a go-to resource for the media, who frequently turn to her for their articles and news segments on nutrition, fertility, pregnancy and women’s health.There are two things that we focus in on this episode. The first is her structured and purposeful hiring process; Melanie goes into detail on how she hires the right talent for her business, and how she helps them achieve their potential. The second thing is how she created a system around content production and sharing her message through marketing. We also talk about how she built her brand and how other health professionals can educate the community better on their services.This episode is just a gold mine of wisdom and practical tips. Make sure to check it out!QUOTE
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096 - The Importance of Mentorship, Systems and Training with Ted Jedynak
11/03/2019 Duración: 53minTed Jedynak specialize in musculoskeletal therapies for the lower limbs since 1996. He created three manual therapies specialist clinic from 2002 to 2012, and sold all of those clinics in Australia in 2016. Ted retired from clinical practice since 2012 and has since focused on teaching manual therapies globally.There are four things that we talk about in this episode. First, Ted talks about his career and business trajectory and the lessons he has learned throughout his business journey.Second, we talk about the value of having a mentor and the difference that it can do to your business and personal life. Ted shares his story on how he met one of the most influential people in his life, his mentor, and how he has helped him recover from a bad business partnership and catapult his business to success.Third, we talk about the importance of systems and structure in training and on-boarding team members. We talk about how McDonalds isn’t falling apart even though they are essentially ran by teenagers - all becaus
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094 - Marketing Costs for New Client Acquisition
25/02/2019 Duración: 08minHave you ever wondered how much you should really be spending on marketing to acquire a new client?For this week’s episode, Jack and Ben talk about the cost for new client acquisition and how much you should be allocating for your marketing efforts. They also look into some of the benchmarks and other metrics that can help you estimate how much you should set aside for marketing.SHOW NOTES[0:01:18.7] Knowing the lifetime value of a client[0:02:47.7] Knowing the acquisition cost per marketing channel[0:03:42.2] Factoring in any agency cost for marketingIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on Yo
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093 - Client Experience Lessons From Other Industries
21/02/2019 Duración: 16minIn this episode, we share to you some client experience lessons we’ve learned from other industries and how you can apply them in a clinic setting. We also give some tips on selling high ticket items and some ideas on how you could make your services extra special for your clients.QUOTES FROM THIS EPISODE“When you’re selling high ticket items, I think there needs to be an extra level of service education/communication that’s delivered.”MENTIONSDare to Lead by Brene Brown (book)Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze (book)SHOW NOTES[0:01:22.2] Ben’s cafe experience and tips for selling high ticket items[0:06:23.1] Jack’s client experience lessons[0:11:53.2] Jack’s insights this week[0:12:42.0] Lessons to learn from The Ritz-CarltonIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episod
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092 - Using Improv to Improve Your Communication
18/02/2019 Duración: 04minIn this episode, we’ll talk about how you can use improv to improve your communication skills. You can do this with your team, or when you are dealing with your patients, and in life in general. Your ability to improvise and think on your feet is an invaluable skill that can take you and your team further in your journey to clinic mastery.If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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091 - Building Relationships with New Referral Partners
14/02/2019 Duración: 09minIn this episode, Ben introduces a framework that you can use when reaching out to new referral partners in your network. Maybe there’s someone that you want to connect with or maybe you just want to get to know them and their work better, this framework can guide you on how you can build a relationship with that new referral partner.Check out the full episode!SHOW NOTES[0:01:20.9] The most common mistake in building relationships[0:02:57.5] Clinic Mastery framework for building relationships[0:03:37.7] Step #1: Compliment[0:04:35.2] Step #2: Connect/Common Ground[0:05:57.9] Step #3: Collaboration[0:07:40.5] Making relationships workWe’d love to hear about how you connected with your new referral partners! Feel free to send them in at ben@clinicmastery.com.If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thum
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090 - Client Experience Lessons and Reading List for Clinic Owners
11/02/2019 Duración: 11minIn today’s podcast episode, Jack and Ben talks about amazing client experiences at their favorite cafés and how it can translate to amazing client experiences inside the clinic. They also share their recent learnings and reading list for personal development and business growth.We don’t want to spoil all the good stuff so go check out the full episode!If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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089 - What Are Your X-Factors?
07/02/2019 Duración: 04minIn this quick five-minute episode, Ben talks about identifying your x-factors, or those things that differentiates you from other clinics. What makes you different? What puts you above the rest? Why should clients chose you?This is a great exercise to do over coffee and it’s a great way to help you identify your business’ key assets.We’re excited to hear about what they are and if you want, feel free to send them in at ben@clinicmastery.com!MENTIONSClinic Mastery Business AcademyIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support an
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088 - Einstein's Wisdom for Improving the Way You Do Things
04/02/2019 Duración: 05minThis week on the podcast, Ben challenges us to find new and innovative solutions to the way we currently do things. He illustrates his point with a story how Einstein taught his students in Oxford.Check out the full episode!MENTIONSClinic Mastery Business AcademyIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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087 - How to Personalise New Client Procedure and System
31/01/2019 Duración: 04minToday on the podcast, Ben is going to coach us on creating a more personalised, engaging and memorable new client process. This episode only takes five minutes and five minutes is all it takes for you to get a fresh perspective on your business, processes, and client on-boarding system.Reach out to Ben at ben@clinicmastery.com for your ideas and we can help workshop it for you.Check out the full episode!Lastly, if you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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086 - How to Double Your Clients in a Month
28/01/2019 Duración: 06minFor this short episode, Ben is going to coach you on how you can double your clients in a month. We’re going to get you through an exercise that we get a lot of our Clinic Mastery members to do.Are you up for the challenge?You can send in your homework to ben@clinicmastery.com and we can help workshop it for you.Listening to the full episode! And lastly, if you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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085 - 5-Minute Coaching: Ben on Being a Better Leader
24/01/2019 Duración: 05minThis week on the podcast, we have a five minute coaching episode for you with Ben Lynch, and in this short episode, he talks about being the kind of leader your team needs you to be for you to achieve your goals.We don’t want to spoil all the good stuff in this episode, so go check it out!If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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084 - Copywriting Tips From Medical Content Writer, Nina Landsdowne
21/01/2019 Duración: 24minOn today’s episode, we have with us Nina Landsdowne, medical content writer and director of Word Prescription, a company that helps health professionals create amazing content for their website. She shares some tips on how to create content that drive conversions, how to write content that speaks to your audience, the biggest mistakes in writing copy for your website, how to start writing regularly for your site, SEO best practices and so much more!There's a lot of great advice for copywriting on this episode, so go check it out!QUOTES FROM THIS EPISODE“It doesn’t matter how many people you reach; it matters how many patients you get from your marketing efforts.”“Copy is targeted at those patients that are already looking for a solution or for help.”“If you’re writing content that isn’t sparking controversy amongst your colleagues, you’re probably not doing it right.”MENTIONSGrow My Clinic online courseNina LandsdowneWord PrescriptionSHOW NOTES[0:00:51.8] Getting to know Nina and what she does[0:01:39.6
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083 - Five Foundations of Verbal Communication
17/01/2019 Duración: 08minBeing a great leader is not only about having excellent executive skills; what separates a good leader from a great leader is how they’re able to influence and inspire people to take action. To do this, one must be an excellent communicator.And so on today’s podcast, we are going to talk about the five key foundations of verbal communication and how you can apply it in your role as a business owner.QUOTES FROM THIS EPISODE“Your primary skill as a leader is your ability to create change. And the number one thing you need to do below that is communication.”“If you can’t inspire people, connect them to a path or get them on board, then you’re going to face some resistance.”“Our ability to communicate will directly affect our ability to influence change on a personal level.”MENTIONSGrow My Clinic online courseVinh GiangSHOW NOTES[0:02:50.9] First Foundation: Rate of Speech[0:03:21.1] Second Foundation: Pitch or Melody[0:03:58.6] Third Foundation: Tone[0:04:52.8] Fourth Foundation: Volume[0:05:42.6] Fifth Fou
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082 - Goal Setting For 2019
14/01/2019 Duración: 09minIt’s 2019, we’ve got an entire year ahead of us, and we have tons of goals we want to accomplish! But the question is, how do we get there?In this episode, we are going to walk you through the four things you need to look into before getting through your goals list. This auditing phase will help you determine where you will put your time, energy and resources so that you could have a productive and amazing year.Give this episode a listen!QUOTES FROM THIS EPISODE“The most effective and efficient high performance leaders continually take things off their plate. They crystallize what it is that they do.”“Doing what you’ve always done will get you what you’ve always got. So to go somewhere different, you need to do something different.”MENTIONSGrow My Clinic online courseGrow My Clinic Workshops 2019SHOW NOTES[0:00:56.9] Four future-focused questions to prepare you for 2019[0:02:35.3] Question #1: What habits, behaviors, activities and actions do you need to stop doing?[0:03:18.7] Question #2: What do you need
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081 - Connecting With Your Team
10/01/2019 Duración: 07minWhen was the last time you addressed your whole team, speaking to your team as a collective group and inspired them with a message from your heart?In this short episode, Jack talks about how you can connect with your team wherever they may be, and how you can keep the morale high in your clinic despite the busy season.MENTIONSGrow My Clinic online courseZoomIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
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080 - Reforms in the Private Health Sector and Getting Involved with Associations
07/01/2019 Duración: 24minToday on the podcast, we have Scott Willis with us from the Australian Physiotherapy Association. Scott is also the owner of Coastal Physiotherapy, a multidisciplinary clinic which specializes in solving musculoskeletal injury and pain with physio, exercise physiology and clinical pilates.We are going to talk about how you as a clinic owner in private practice can engage with your association, why clinic owners should join an association, changes in policies surrounding telehealth, private health insurance and other issues, what the APA is currently up to and so. Much. More.Make sure to check out this episode!QUOTES FROM THIS EPISODE“The association has really stepped back and thought private practice is really a significant entity within our profession, and we need to be able to develop the private practice because I think in the future, the private practice is going to be the main employer of any physio coming out.”“You can be a good physio and be a poor business person as well.”MENTIONSGrow My Clinic onlin